Customer Service

The satisfaction of our customers is our top priority.
In order to meet our goals, we exclusively sell quality products, which are subject to a fair price / performance ratio.
You will also be served by professional staff, who will advise you individually.

Our warranty and service includes:

  • 6 months Compatibility warranty:
    This compatibility guarantee applies to all glasses, in particular to aspherical glasses, indoor glasses and multifocal lenses.

  • 1 year Glass replacement warranty
    You will receive a free replacement if your glasses break during the first year. The replacement will be done once. The frame is not covered.

  • 2 years warranty
    Eyeglass frames: Material defects by normal use are exchanged free of charge (except sales glasses).
    Glasses: guarantee on all coating layers when the layer is peeled off. Incorrect cleaning excludes a warranty claim.

  • 2 years Eyeglass Repair:
    We repair your glasses for two years free of charge (if technically possible in our lab). Exceptions are made to titanium frames as well as sales frames.

  • Temporary unrestricted fitting and cleaning service:
    This applies to all glasses.

  • Ever tried contactlenses?
    As our customer, you can benefit from a free trial pair of contactlenses!
Do you have any comments or questions regarding our warranty and services?
Feel free to ask us, we love to answer your questions!

Messner Optik  |  Aeschenvorstadt 57  |  4051 Basel  |  phone +41 61 271 16 86 |  email